Your journey begins with a thorough inspection of your home’s exterior by one of our certified experts. We’ll assess the damage and provide a detailed report, ensuring nothing is overlooked.

We’ll guide you through the process of filing your insurance claim, ensuring all necessary documentation is submitted accurately and on time. Our team will also work directly with your insurance company to advocate on your behalf, ensuring you receive the coverage you deserve.

Once you have determined that you would like Clifton Exteriors to be your contractor of choice and represent you through the claims process, we will meet your adjuster during the home inspection and point out any damages observed during the initial contractor inspection. Please note that your insurance company will ultimately decide if there was a sufficient loss, but we can be a second pair of eyes for them during this process. We have been on many inspections after the adjuster inspected the home without us present and initially deemed it a non-sufficient loss. Then, we produced pictures and evidence to the insurance company proving a sufficient loss. So, it’s essential to have a contractor present during this process.

Once a sufficient loss has been deemed and your claim has been approved, your insurance company will send you the damage report in a “Statement of Loss,” which outlines the damages in a line-item report. Remember, insurance companies are in the business of making money and may not always have your best interest at heart. It’s very common for insurance companies to leave out critical costs that would allow your project to be completed per state code safety & compliance, as well as other items you are entitled to for a properly installed project. We examine the “Statement of Loss” for any missed items in the report and inform your insurance company of any discrepancies.

Once you forward us the Statement of Loss, we will look it over thoroughly. We will inform your insurance company of anything that was left out. In some cases, we submit a Contractor Supplemental Report to them. This report includes all the approved line items in the original Statement of Loss but may also include other items you are entitled to for code compliance, safety, etc. It’s extremely rare that we do not get the insurance company to agree to our Supplemental Report. However, they can be unresponsive to us. Depending on the responsiveness of your assigned adjuster, we may need you to step in to give them a call to keep things moving forward.

Once we work out any pending issues regarding the Statement of Loss with your insurance company, we send you the final agreement and scope of work. This agreement includes picking out colors, available options for the project, and any possible extra work you might want to add to the project that was not part of the Statement of Loss. Please note that we never charge you more than the insurance company has approved for your project. With this agreement, you are only obligated to pay your insurance company deductible out of pocket. With roofing projects, sometimes rotted plywood under the shingles is observed after the tear-off and must be replaced. Insurance companies will not approve added costs for replacing rotted plywood, so an extra charge for this is notated in the agreement if we come across wood rot.

Our skilled craftsmen will get to work repairing and replacing the damaged areas of your home’s exterior. Whether it’s roofing, siding, windows, or gutters, we use only the highest quality materials and proven techniques to ensure lasting results.

Upon completion of the project, we’ll conduct a final inspection to ensure everything meets our rigorous standards of quality and craftsmanship. Your satisfaction is our top priority, and we’ll make any necessary adjustments to ensure you’re pleased with the results.

Even after we complete your project, you can rest assured knowing you have a lifetime craftsmanship warranty (10 years on roofing) on all things that are within our control and covered in the contract. You also benefit from the manufacturer’s warranty on materials.